Regulation

nara is a trade association, it is not itself a regulator. However, all Fellows, Associates and Trainee members are required to be a member of a Regulatory Professional Body as a condition precedent of their nara membership. Our members are therefore regulated by their own professional body. Those professional bodies have the ability to censure, fine or expel from their own membership.

In addition, all Fellows of nara are also members of the Registered Property Receivership Scheme. This Scheme is a joint initiative between nara, the Royal Institution of Chartered Surveyors and the Insolvency Practitioners Association. Details of that Scheme can be accessed here: www.registeredpropertyreceivers.org

In the event of a material complaint being upheld against a nara member, nara will review accordingly that member’s continuing status within nara.

nara publishes Practice Statements, available in the public domain, as well as a Code of Conduct.  The Practice Statements are consulted upon and adopted jointly by the parties to the Registered Property Receivership Scheme It is against those Practice Statements that monitoring is carried out by the Insolvency Practitioners Association and on which monitoring reports are submitted to the Scheme for review and action.

 

Complaints

nara is a trade association, it is not itself a regulator. However, all Fellows, Associates and Trainee members are required to be a member of a Regulatory Professional Body as a condition precedent of their nara membership

Any complaint as to the conduct of a Fellow of nara should, in the first instance, be addressed to the member’s own firm for processing through that firm’s complaints handling procedure.

If the complaint is not satisfactorily resolved, then the complaint should be referred to the Registered Property Receivership Scheme via their complaints portal and which can be accessed here www.registeredpropertyreceivers.org/scheme-operation

Any complaint as to the conduct of a nara member, other than a Fellow, should, in the first instance, be addressed to the member’s own firm for processing through that firm’s complaints handling procedure.

If the complaint is not satisfactorily resolved, then that firm’s complaint’s handling procedure will set out the process for further referral to the relevant professional body or other adjudicator.