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Complaints

Nara is a trade association, it is not itself a regulator. However, all Fellows, Associates and Trainee members are required to be a member of a Regulatory Professional Body as a condition precedent of their nara membership.

Any complaint as to the conduct of a Fellow of nara should, in the first instance, be addressed to the member’s own firm for processing through that firm’s complaints handling procedure.

If the complaint is not satisfactorily resolved, then the complaint should be referred to the Registered Property Receivership Scheme via their complaints portal and which can be accessed www.registeredpropertyreceivers.org

Any complaint as to the conduct of a nara member, other than a Fellow, should, in the first instance, be addressed to the member’s own firm for processing through that firm’s complaints handling procedure.

If the complaint is not satisfactorily resolved, then that firm’s complaint’s handling procedure will set out the process for further referral to the relevant professional body or other adjudicator.
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